Troubleshooting the Speed Queen App

Below is a list of common issues and their resolutions. If your problem is not covered below, go to Settings in the upper right corner of your Speed Queen app and tap Support to be connected to a technical support agent via Live Chat.

Ensure you are connected to WiFi or cellular data and have cellular service.

Check spam/junk folders and confirm your email address was input correctly

Ensure you have verified your account with the verification code sent via email

Verify payment details are correct

Go to Settings and check balance. There must be enough Rewards credits to pay for the entire payment, a Rewards payment may not be combined with any other payment.

Check the machine number and ensure it is not already in use

Be sure Rewards or account balance has the required dollar amount shown. Reward credits must cover the full payment and cannot be split with another payment type.

Ensure the correct machine has been selected and paid for in the app before pressing Start on the machine. Start must be pressed on the machine.

Be sure you have opted-in to receive notifications via text, email or push notifications and that the setting is turned on.